Frequently asked questions to help you buy a voucher, a gift box or an item - Renaissance Aix-en-Provence
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their stay dates at our Renaissance Aix-en-Provence establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for online purchase and can be given to your loved ones for a unique experience at the heart of the city of Aix-en-Provence. Our boxes are customizable and allow you to please those you love with a refined experience at Renaissance Aix-en-Provence.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our Renaissance Aix-en-Provence website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The box is sent immediately in digital format, allowing the beneficiary to book their stay dates at the Renaissance Aix-en-Provence establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to please your loved ones. Take advantage of this opportunity to offer exceptional moments at Renaissance Aix-en-Provence.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Renaissance Aix-en-Provence, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link, following the simple steps provided on our website.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, you can select from the available options on our website, ranging from 200€ to more elaborate gift sets like 'La Nuit étoilée' or 'Véloisir en Provence'. These predetermined amounts allow you to offer a custom experience at the Renaissance Aix-en-Provence.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have lost your password, use the reset option to create a new one, at our Renaissance Aix-en-Provence establishment.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our Renaissance Aix-en-Provence establishment.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experiences offered by the Renaissance Aix-en-Provence hotel.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, directly on our Renaissance Aix-en-Provence website.
How do I purchase or give a gift box?
To offer a gift box from Renaissance Aix-en-Provence, select the box of your choice from our selection, add it to your cart and customize it with a message before finalizing your order. The box is then sent immediately in digital format, allowing the recipient to book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a 200€ gift voucher to your loved ones, who can choose from the experiences offered by the Renaissance Aix-en-Provence hotel. The recipient can then book their dates and enjoy their stay according to their preferences at our Renaissance Aix-en-Provence establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions of the chosen offer. Details are specified at the time of purchase, at our Renaissance Aix-en-Provence establishment.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for a personalized experience at our Renaissance Aix-en-Provence establishment.
Is the gift box customer service reachable by phone?
The customer service for the gift box is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form for any questions regarding your gift box at Renaissance Aix-en-Provence.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information, directly from the Renaissance Aix-en-Provence.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our Renaissance Aix-en-Provence establishment.
Is there a dedicated customer service for gift boxes?
The customer service team at Renaissance Aix-en-Provence is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to receive personalized assistance for your experience.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box at Renaissance Aix-en-Provence. This FAQ covers practical information about booking, validity, and the services included in your gift box, so you can fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the 'Breakfast & Spa' or the 'Brunch & Spa 60'. Check the services included in your box to fully enjoy them at our Renaissance Aix-en-Provence establishment.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box has access to the same services as other guests of the Renaissance Aix-en-Provence hotel, such as the Spa by Renaissance, the starred restaurant La Table de Pierre Reboul, or the Palm’s Pool Club with its heated pool.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find offers such as Breakfast & Spa or Brunch & Spa, as well as unique experiences like La Nuit étoilée or Véloisir en Provence. Make the most of your stay at Renaissance Aix-en-Provence.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by the Renaissance Aix-en-Provence. For your convenience, you can enjoy our central location just steps away from the Grand Théâtre de Provence.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Renaissance Aix-en-Provence gift boxes. Some boxes, like the 'Breakfast & Spa', include a gourmet breakfast, while others do not. Check the services included in your box to confirm.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Renaissance Aix-en-Provence will enjoy special attention, with services tailored to the chosen box, whether for a relaxing moment at the spa, a gourmet meal, or a unique experience in Provence.
Is a welcome drink included in my gift box?
Most of our experiences include a welcome drink to greet you at our Renaissance Aix-en-Provence establishment.
Should we bring towels to the Spa?
Towels are provided by the Spa by Renaissance during your visit. You can thus fully enjoy your moment of relaxation in our Renaissance Aix-en-Provence establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes, such as Breakfast & Spa or Brunch & Spa, offer unique experiences to share. Take advantage of the customization option to please your teams at our Renaissance Aix-en-Provence establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The gift boxes from Renaissance Aix-en-Provence offer a refined and customizable experience, combining luxury and the Provençal art of living.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at Renaissance Aix-en-Provence.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our Renaissance Aix-en-Provence establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address will be updated according to the conditions of the Renaissance Aix-en-Provence establishment.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. Your input will help us improve our services and better welcome our future guests at our Renaissance Aix-en-Provence establishment.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the Renaissance Aix-en-Provence establishment.
Is there a dress code for the gift box?
The dress code at Renaissance Aix-en-Provence depends on the areas visited. For the starred restaurant La Table de Pierre Reboul, elegant attire is recommended, while a casual but neat outfit is suitable for the Atmosph’R restaurant and the L’Avant-Scène bar. The Palm’s Pool Club and the Spa by Renaissance welcome guests in swimwear and provided robes.
From what age can I get a treatment?
The minimum age to receive a treatment in our spa varies depending on the services. You can enjoy our wellness area starting at 16 years old, while some specific treatments are available from 18 years old. The exact conditions are indicated at the time of booking at our Renaissance Aix-en-Provence establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The recipient can choose their stay dates and book at the Renaissance Aix-en-Provence establishment.
How can one access the hotel from the airport?
To access the Renaissance Aix-en-Provence hotel from the airport, it is recommended to plan a taxi ride or rent a car. The hotel is located in the heart of the city, near the Grand Théâtre de Provence.
Is the establishment accessible to people with reduced mobility?
The Renaissance Aix-en-Provence hotel is equipped to accommodate people with reduced mobility, with adapted facilities and rooms specially designed for their comfort and accessibility.
Are pets allowed in the establishment?
Pets are accepted at our Renaissance Aix-en-Provence establishment, subject to the hotel's specific conditions.
Where can I find the menus?
The menus for the Atmosph’R and La Table de Pierre Reboul restaurants are available on the partner establishment's website. There, you will find the culinary offerings from Chef Vincent Merly and the starred Chef Pierre Reboul, highlighting seasonal and local products within our Renaissance Aix-en-Provence establishment.
What are the hours of operation?
The operating hours of Renaissance Aix-en-Provence vary depending on the service. The Atmosph’R restaurant and the L’Avant-Scène bar offer moments of relaxation and gastronomy throughout the day, while the Spa by Renaissance is available for moments of well-being. For precise information, you can consult the hotel's website or inquire directly on site.
Is there parking available near the establishment?
The Renaissance Aix-en-Provence establishment has a nearby parking lot for the comfort of its customers.
What are the delivery methods for gift boxes/vouchers?
The Renaissance Aix-en-Provence gift boxes are sent immediately by email in digital format, allowing the recipient to book their stay dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose to send the gift box by email or by postal mail, depending on your preferences. Take advantage of this option to offer an unforgettable experience at Renaissance Aix-en-Provence.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for experiences within our Renaissance Aix-en-Provence establishment. For additional items, you can check the services available directly on site.
Is the gift box available in physical format?
The Renaissance Aix-en-Provence gift box is available in a physical format, but you can also choose a digital version for immediate delivery. This option allows you to make your loved ones happy by offering them a unique experience at our Renaissance Aix-en-Provence establishment.
Is the box presented in a neat packaging?
Our gift boxes are presented in elegant and carefully crafted packaging, reflecting the luxury and Provençal art de vivre of our Renaissance Aix-en-Provence establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, our Renaissance Aix-en-Provence gift boxes are available in a digital version. You can choose immediate delivery by email, which allows for instant gifting to the recipient.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our official store. The box is sent in digital format, allowing the recipient to book their stay dates at our Renaissance Aix-en-Provence establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, at our Renaissance Aix-en-Provence establishment.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes are usually 2 to 5 business days by mail. You will receive your gift box in digital format immediately after your purchase, allowing you to give it right away. Enjoy this unique experience at Renaissance Aix-en-Provence.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent in digital format, and the lucky recipient can book their dates at the Renaissance Aix-en-Provence establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at the Renaissance Aix-en-Provence establishment.
How can I track my order?
To track your order, log in to your account on our website. Your gift box will be sent to you immediately in digital format, and the recipient can book their dates at the Renaissance Aix-en-Provence establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and the beneficiary can then book their dates at the Renaissance Aix-en-Provence establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase, for delivery within metropolitan France. The gift box is sent in digital format immediately, allowing the recipient to book their dates at the Renaissance Aix-en-Provence establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at our Renaissance Aix-en-Provence establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your relaxation and gourmet experience at our Renaissance Aix-en-Provence establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy various experiences, such as a gourmet brunch or a relaxing moment at the spa, at our Renaissance Aix-en-Provence hotel.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box may be possible according to the conditions specified at the time of purchase. For more information, please consult the terms and conditions of your Renaissance Aix-en-Provence gift box.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the chosen offer. You can enjoy our Renaissance Aix-en-Provence establishment for a refined experience blending comfort and relaxation.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. These conditions are specific to each type of gift box and are indicated during the reservation, at our Renaissance Aix-en-Provence establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling a reservation made with a gift box is possible depending on availability and the conditions in effect at the time of booking at our Renaissance Aix-en-Provence establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our Renaissance Aix-en-Provence establishment, such as a relaxing moment at the Spa by Renaissance or a dinner at the starred restaurant La Table de Pierre Reboul.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Renaissance Aix-en-Provence offers exclusive gift boxes. Discover our online offers to delight your loved ones with a unique experience at our establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For special occasions like birthdays, bachelorette or bachelor parties, or any other event with friends, Renaissance Aix-en-Provence offers suitable gift boxes. Discover our selection to offer an unforgettable experience to your loved ones.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by the Renaissance Aix-en-Provence hotel are official and guaranteed without intermediaries, with secure payment directly to the establishment, ensuring you get the best rate.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those available at the Renaissance Aix-en-Provence hotel, such as stays, meals at the Atmosph’R or La Table de Pierre Reboul restaurants, as well as relaxation moments at the Spa by Renaissance. Specific conditions are indicated at the time of booking, directly with the Renaissance Aix-en-Provence establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability and the establishment's conditions. The Spa by Renaissance offers a variety of treatments for a complete relaxation experience. The specific terms are indicated at the time of booking at our Renaissance Aix-en-Provence establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Renaissance Aix-en-Provence.
Is online payment secure?
Online payment for your gift box is entirely secure on our platform, with a system to protect banking data. You thus benefit from the best rate directly from the Renaissance Aix-en-Provence establishment.
Is payment via group or shared payment possible?
Currently, payment via group or shared methods is not available for our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal when purchasing on our official Renaissance Aix-en-Provence website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Renaissance Aix-en-Provence, combining luxury and the Provençal art of living. Each box allows you to enjoy an overnight stay, a meal, or a wellness experience in our five-star establishment.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the purchase of gift boxes at Renaissance Aix-en-Provence.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon your order. This allows for an immediate digital dispatch of your gift box, enabling the recipient to book their stay dates at our Renaissance Aix-en-Provence establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Renaissance Aix-en-Provence.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the Renaissance Aix-en-Provence gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the Renaissance Aix-en-Provence website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the Renaissance Aix-en-Provence establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Renaissance Aix-en-Provence. You can also find it in your customer account on our official website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the Renaissance Aix-en-Provence establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our Renaissance Aix-en-Provence establishment.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer. The payment is secure, and you immediately receive your gift box in digital format to give as you please, at our Renaissance Aix-en-Provence establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Renaissance Aix-en-Provence establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box to add a personal touch to your present, at our Renaissance Aix-en-Provence establishment.
Can we add options to your gift box offers?
The gift boxes from Renaissance Aix-en-Provence can be customized according to the available options. For example, you can choose between gourmet experiences, moments of well-being at the spa, or activities like cycling in Provence. The details of the customizations are indicated for each box, such as brunch and spa or the starry night.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift box before postal shipping. You can select your preferred packaging directly during your online order, for an extra personal touch to your gift, at Renaissance Aix-en-Provence.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Renaissance Aix-en-Provence gift box with a message to mark the special occasion. The boxes offer unique experiences, such as a gourmet brunch or a relaxing moment at the spa, to make this moment unforgettable.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our Renaissance Aix-en-Provence establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment Renaissance Aix-en-Provence.
Can partially used gift boxes be refunded?
Partially used gift boxes from Renaissance Aix-en-Provence cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. At Renaissance Aix-en-Provence, you can choose and customize your gift box according to your preferences, with immediate digital delivery.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for Renaissance Aix-en-Provence, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the general terms and conditions of our establishment Renaissance Aix-en-Provence.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of the establishment Renaissance Aix-en-Provence.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the box, which are available on its description page. Gift boxes purchased from the Renaissance Aix-en-Provence establishment benefit from a clear and transparent refund policy.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the conditions of your gift box to know any possible extension options, at our Renaissance Aix-en-Provence establishment.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit is issued according to the specific conditions at the time of purchase, in our Renaissance Aix-en-Provence establishment.
How can I redeem the cashback?
The gift fund is available as a voucher to enjoy the services of the Renaissance Aix-en-Provence hotel. The beneficiary can book their dates directly with the establishment and use their voucher according to the conditions indicated on the box.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Renaissance Aix-en-Provence depend on the purchase conditions. You can enjoy the experience offered by the gift box or refund it according to the terms indicated at the time of your purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Renaissance Aix-en-Provence are generally neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the establishment's conditions. Please check the available dates during your booking for your experience at Renaissance Aix-en-Provence.
Is booking with a gift box subject to availability?
The reservation with a gift box at Renaissance Aix-en-Provence is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at Renaissance Aix-en-Provence.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Renaissance Aix-en-Provence, the box number is essential. It will be required during the booking to validate your stay.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. Renaissance Aix-en-Provence offers various services, including a Michelin-starred restaurant and a spa, which may be accessible according to the establishment's specific hours and conditions.
Can I use my gift box on holidays?
The use of your gift box at Renaissance Aix-en-Provence is possible on holidays, subject to availability. We advise you to check the specific dates when making your reservation to fully enjoy your experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can choose their dates based on availability at the time of booking, at our Renaissance Aix-en-Provence establishment.
Can I book online with my gift voucher?
Booking with a gift box can be done directly with the Renaissance Aix-en-Provence establishment, which will indicate the procedures to follow.
Can I make a reservation by phone with my gift box?
You can make a phone reservation with your gift box at our Renaissance Aix-en-Provence establishment.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at Renaissance Aix-en-Provence. The establishment will assist you with the steps to enjoy your experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to help you fully enjoy your experience at Renaissance Aix-en-Provence.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as a brunch or an overnight stay at Renaissance Aix-en-Provence. Any extras or additional options are at your own expense. Specific conditions are detailed when booking your experience.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy your relaxation and gastronomy experience at our Renaissance Aix-en-Provence establishment.
Can my gift box be used all at once?
Your gift box for the Renaissance Aix-en-Provence establishment can be used in one go. Please check the specific terms of the offer to confirm the usage conditions.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our Renaissance Aix-en-Provence establishment. To enjoy it, simply book your dates with us.
Is my gift box valid in only one establishment?
Your gift box is valid at our Renaissance Aix-en-Provence establishment, located in the heart of the city. You can enjoy our services, such as our spa or our starred restaurant, for a refined experience.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on availability at the time of your reservation. The upgrade is subject to the conditions of the Renaissance Aix-en-Provence establishment.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. This unique experience is reserved for you to fully enjoy your stay at Renaissance Aix-en-Provence.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at the Renaissance Aix-en-Provence according to the conditions of your gift box. The details are specified during the reservation or directly on site.
Is an ID required upon arrival when using a gift box?
You may be asked to present an ID upon arrival at the Renaissance Aix-en-Provence hotel. For a smooth experience, it is recommended to have it with you during your stay.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the Renaissance Aix-en-Provence hotel.
How do I proceed with reserving my gift voucher?
To use your gift voucher at Renaissance Aix-en-Provence, log in to your account on our website and follow the instructions to book your stay dates. The booking conditions are specified when you purchase your gift box.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at Renaissance Aix-en-Provence, it is not necessary to create a customer account. You can place your order as a guest, directly on our official website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on availability and reservation conditions at the time of your stay. Make the most of your experience at Renaissance Aix-en-Provence.
What are the check-in and check-out times?
The check-in and check-out times at the Renaissance Aix-en-Provence hotel are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the conditions of your gift box.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a variety of experiences, such as a gourmet breakfast, a relaxing moment at the spa, or a refined brunch, depending on the offer selected at our Renaissance Aix-en-Provence establishment.
What is the difference between a gift box and a free amount voucher?
A Renaissance Aix-en-Provence gift box offers predefined experiences such as an overnight stay, a meal, or a relaxing moment at the spa, while a voucher with a free amount allows you to pay for a service of your choice up to the indicated amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer a refined experience at Renaissance Aix-en-Provence.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when making a reservation with the establishment. Specific conditions are detailed at the time of purchase, at our Renaissance Aix-en-Provence location.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply specify the recipient's name during the order, or change the recipient after purchase in your customer account. Enjoy the elegance and the Provençal art of living at Renaissance Aix-en-Provence.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. This option may be considered based on availability and policies in effect at the time of the request, at our Renaissance Aix-en-Provence establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our Renaissance Aix-en-Provence establishment.
What is the validity period of a gift box?
The gift boxes from Renaissance Aix-en-Provence are valid for 1 to 3 years, depending on the specific conditions of each box. This duration allows the recipient to fully enjoy their experience at our establishment.
Are children allowed?
The Renaissance Aix-en-Provence hotel welcomes children, but it is advisable to check the specific conditions for families directly at the time of booking.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance unfortunately cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment Renaissance Aix-en-Provence.
Is the spa access private?
Access to the spa at our Renaissance Aix-en-Provence establishment is shared with other hotel guests. The Spa by Renaissance offers an indoor pool, a hammam, treatment rooms, and a fitness area for a complete relaxation experience.
What types of gift boxes do you offer?
We offer gift boxes for refined experiences at Renaissance Aix-en-Provence, including stays, wellness moments at the spa, gourmet meals, and activities like cycling in Provence.